At SEA Digital, we value customer satisfaction and transparency.
Refund requests are handled as follows:
1. Eligibility:
Customers may request a refund within 14 days of purchase if:
– The service has not been accessed or used.
– A technical issue prevents access and cannot be resolved within 3 business days.
2. Process:
All refund requests must be submitted in writing to info@seadigital.io with proof of purchase.
Our finance team reviews each request and responds within 7 working days.
3. Refund Method:
Approved refunds will be processed to the original payment method within 10 business days.
4. Non-refundable cases:
Refunds are not issued for:
– Completed or partially used courses.
– Customized consulting sessions already delivered.
– Services purchased through third-party partners.